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WELCOME TO TREKTALES TOURTRAVELS

Trektales Tourtravels is a Safari company based in Kenya offering a variety of packages.

We assure you a well curated, planned and memorable safari adventure.

We have well trained, courteous and professional tour drivers and chauffeurs.

If you are looking for a holiday destination in Kenya, be it luxurious, midrange or budget getaways, romantic honeymoon retreat or family friendly vacation, we have it all. Sit back and relax and let us take care of your travel needs.

We are here to get you there, just ignite your wanderlust !


TREKTALES TOURTRAVELS is passionate about creating unforgettable travel experiences. Our team is dedicated to crafting unique and immersive adventures that showcase the best of each destination. We take pride in our attention to detail and personalized service, ensuring that every journey with us is exceptional.

Our mission

To serve our customers and search for their entire satisfaction, provide quality touristic services, and commit to our country's social, cultural, and environmental reality.


Our vision

Dedicated to provide the highest quality service to customers, delivered with a sense of warmth, friendliness, individual pride and company spirit.

Our Core Values


1. Excellence: We strive to provide unparalleled experiences and impeccable service to our travelers, ensuring every journey is unforgettable.
2. Authenticity: We are committed to offering authentic and immersive travel experiences that showcase the true essence of each destination.
3. Integrity: We operate with honesty, transparency, and ethical practices in all aspects of our business, building trust with our travelers.
4. Innovation: We continuously seek out new and exciting ways to enhance our travelers' journeys, staying ahead of industry trends and offering cutting-edge experiences.
5. Sustainability: We are dedicated to promoting responsible travel practices and minimizing our environmental impacts, preserving the beauty of the destinations we visit for future generations.
6. Collaboration: We value collaboration with local communities, partners and travelers, fostering meaningful connections and creating enriching experiences for all involved.
7. Passion: Our team is driven by a deep passion for travel and exploration infusing every journey with enthusiasm, energy, and a genuine love for adventure.
8. Empowerment: We empower our travelers to step out of their comfort zones, embrace new cultures, and discover the world in a way that transforms their perspectives and enriches their lives.


OUR TERMS AND CONDITIONS

Booking and Contract


  • A binding contract exists once Trektales Tourtvels Limited (herein "the Company") receives the completed booking form, deposit payment, and issues a confirmation invoice.
  • The person making the booking warrants they have authority to enter into this contract, or on behalf of all travelers.


Payments


  • A deposit (usually 50% of the total tour cost) is required at the time of booking.
  • The final balance is due 60 days before departure. Failure to pay on time may result in cancellation.                      


Cancellations by the Traveler


  • Cancellations must be in writing. Fees apply based on timing: 
    • 60+ days before departure: Deposit forfeit.
    • 30-59 days: 50% of total cost.
    • Less than 30 days: 100% of total cost.

Cancellations/Changes by the Company


  • The Company reserves the right to cancel or amend tours due to force majeure (unforeseeable circumstances like war, civil unrest, natural disasters) or failure to meet minimum numbers.
  • In such cases, a refund, alternative arrangements, or credit note will be provided. The company is not liable for indirect costs (e.g., flight costs).
  • Where deemed appropriate, the company will not refund the payments, but they can be used in our upcoming trips within a period of one calendar year.
  • No show up without cancelation on the departure day, no refund with complete cancelation.



Travel Insurance and Documentation


  • Comprehensive travel insurance (covering medical, evacuation, and cancellation) is mandatory.
  • Clients are responsible for valid passports, visas, and health certificates. The Company is not responsible for border denied entry.


Liability


  • The Company acts as an agent for local suppliers (hotels, transport, guides) and takes no responsibility for acts, omissions, or faults of these third parties.
  • The Company is not liable for accidents, injuries, or losses incurred during activities unless directly caused by its negligence.


Risks and Behavioar


  • Clients accept that travel, especially trekking and safari, involves inherent risks.
  • The company reserves the right to terminate a tour if a client's behavior disrupts or endangers others. 
  • Clients must ensure they are physically fit for the itinerary. Vaccination and medical advice should be sought.


 Photos and Marketing


  • The Company reserves the right to use photos taken during the trip for promotional purposes without compensation.


Complaints and Dispute Resolution


  • Complaints must be reported immediately to a local guide or via email to management to allow for immediate remedy.



Governing Law


  • These terms are governed by the laws of the Republic of Kenya.



FAQs

1. When is the best time to visit Kenya?

The dry seasons, from January to February and June to October, are ideal for a safari and general travel. The long rains occur from March to May, while the short rains fall from November to December. The famous Great Wildebeest Migration in the Maasai Mara occurs between July and October.

2. Can you create a custom safari itinerary for me?

Yes, absolutely. In addition to our pre-packaged tours, we specialize in creating personalized safari experiences based on your interests, budget, and schedule.

3. How far in advance should I book my trip?

 It is best to book your safari at least 6 to 12 months in advance, especially if you are traveling during the peak season (July to October). This ensures availability for popular lodges and secures your spot for major events like the Great Migration.

4. What is included in your safari packages?

The inclusions vary depending on the package, but most safaris cover accommodation, transport in a safari vehicle, game drives, and park entrance fees. We will provide a detailed itinerary with a list of inclusions and exclusions for your specific tour.

5. What is your cancellation policy?

Our cancellation policy is tiered based on the time before the tour begins. Typically, a cancellation made well in advance offers a higher refund percentage. Please refer to our detailed Terms and Conditions or contact us for specifics related to your booking.

6. How can I pay for my tour?

We offer several convenient payment methods, including major credit/debit cards (Visa, MasterCard), bank transfers, and secure online payment platforms like PayPal. Park entrance fees must be paid through the official government eCitizen platform.

7. Will I be guaranteed to see the "Big Five"?

While Kenya is home to the Big Five (lion, leopard, elephant, rhino, and buffalo), we cannot guarantee sightings of specific animals. However, your expert guide will do their best to track and find them, and sightings are very likely in many of the top parks.


OUR TELEPHONE

+254 (0) 771 372 932

OUR EMAILS

info@trektalestourtravels.co.ke

bookings@trektalestourtravels.co.ke

trektalestourtravels@gmail.com

OUR LOCATION

George Morara Road, Loncom House,

Nakuru City.